Sample Resume Customer Service Training Proposal Essay

Customer Service Training Proposal For GetYourStuff.com 43 North East Street, Campbell Submitted to: Daniel Joseph Director-Customer Service Submitted by: Stephen Josh Team Lead-Customer Service Submitted on: 14 August, 2015 Proprietary Notice The contents of this document must be used for internal purpose only. No part of this document may be disclosed to a third party without the consent of the GetYourStuff Process Team. The contents of this document are strictly customized for the use of the organization and may vary for different organizations. Executive Summary GetYourStuff.com has been growing at a tremendous pace and so has its customer base. The website has been very popular and has been able to delight its customers with its unique offerings. However, the same cannot be stated when it comes to its customer service experience. The customer service representative is the face of the organization to the customer. A business can only build a competitive advantage, if it is driven by a customer centric approach, continuously trying to improve its products and services providing value to the customerShow MoreRelatedApplication For The Position Of Program Delivery Manager Telecommunications1583 Words   |  7 PagesPost Graduate Diploma in Telecommunications Technology I’ve gained significant real-world knowledge of IT Telecommunication engineering processes and functionalities. You could also refer my educational details on the page number 2 of my enclosed resume for your ready references. In addition to that, I’ve advanced applied knowledge of the PMI’s PMBOK project management methodologies with an extensive and enriching experience in delivering a variety of telecommunication projects and managing project’sRead MoreHrm 312 : Spring 20171614 Words   |  7 Pagesvacancy soon, giving you an edge over the others (Sravani. 2016). Most job boards will scan through the applicants resume or general applications to check the applicants overall qualifications before it even reaches the employer. However, there is also a downside to job boards and receiving applications. Some job boards make it easy for spam applications and other unwanted or unrelated resumes and applications to be sent to the employer. Secondly, Information Technology has made communication easierRead MoreHrm 599 Week 3 Assignment 1 a Growing Small Business Hrm599 Week 3 Assignment 1 a Growing Small Business3623 Words   |  15 Pagesreview an EEOC case from within the past three (3) years. Assess the main problem or issue from the case, then create a brief intervention summary for the organization in the case you chose. Include in your intervention summary any necessary staff training for the organization. Explain at least one (1) method you will use to ensure effective communication of the summary to a diverse (deep-level) group of staff. * Hint: Deep-Level Diversity (e.g., Personality, Work Preference, Values, etc.) http://workbank247Read MoreWgu E-Business Expansion Proposal Essay13960 Words   |  56 PagesOnline Business-Expansion Proposal for Xavier Derico Consulting Xavier Smith Western Governors University Introduction Xavier Derico Consulting is a successful freelance communication consulting firm that provides the following editing-and-writing/translation-and-interpretation services: 1. Professional Document Preparation—vocational documents comprising of rà ©sumà ©s and cover letters; business documents comprising of business plans and proposals, inter- and intra-office correspondence;Read MoreInvestigation Employee Strategies For Managing Staff Retention And Consulting Services3172 Words   |  13 Pagesopportunities. Life Work Solutions , a provider of staff retention and consulting services, provides the following turnover facts and rates which include : †¢Over 50 % of people recruited in to an organisation will leave within 2 years. †¢One in four of new hires will leave within 6 months. †¢Nearly 70% of organisations report that staff turnover has a negative financial impact due to the cost of recruiting, hiring, and training a replacement employee and the overtime work of current employees that’s requiredRead MoreBusiness Case: Marketing Research for Customers Segmentation12172 Words   |  49 PagesTo: Senior Management of Oriflame Belarus From: Marketing Manager XXX Date: 21/11/2010 BUSINESS CASE Version Number: 1.0 Marketing research for customers segmentation This document is confidential and has been made available to the individual to whom it is addressed strictly on the understanding that its contents will not be disclosed or discussed with any third parties with exception of the individual s own professional advisers. page. 1 of 29 Table of Contents 1 Executive SummaryRead MoreHr Department of Ptcl3977 Words   |  16 Pages | Human Resource Initiatives | 7 | 6. | Format of Job Description | 8 | 7. | HR Planning amp; Working | 9 | 8. | Recruitment Policy | 10 | 9. | Recruitment and Selection Process in PTCL | 11 | 10. | Training and Development | 16 | 11. | Performance Appraisal | 19 | 12. | Conclusion | 20 | 13. | Recommendations | 21 | 14. | References | 22 | List of Figures | Fig. No | Title | Page. No | 1. | HierarchyRead MoreSuccessful Enterprises as Means for Economic Growth – Comparative Study of Polish Regions2500 Words   |  10 PagesState of the Art The aim of this research project is to find out how unsuccessful entrepreneurship of a region affects the economic growth of Polish provinces. In Polish language the word province is used interchangeably with the word region. In this proposal the word region refers to administrative unit, an entity of governance within a state (Van Langenhove, 2013). Poland is divided to 16 regions, some of which, for example the regions forming the Eastern wall are not as well of as the central regionRead MoreStrategic Staffing Essay2786 Words   |  12 PagesStrategic Staffing Handbook 1. 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The eight case agencie s confirm traditional internationalization motives, but also new motives are found, such as the foreign customer-following motive

Minimum Legal Drinking Age Should Be Lowered - 1253 Words

Yina Funez Mrs. Thayer English III- Period 1 April 27, 2017 Yina Funez Mrs. Thayer English III – Period 1 April 27, 2017 Minimum Legal Drinking Age Should the drinking age be lowered from 21 to a younger age? Ever since the end of prohibition in 1933 the United States government has placed the issue of minimum legal drinking age sensitively in the hands of the states, letting each decide for itself what the minimum age should be. At that time all agreed that the minimum legal drinking age should be 21, where it remained for all states until 1970.Between 1970, and 1975 a number of states played around with the idea of lowering that age to 20, 19, and†¦show more content†¦They also argue of the lowering the MLDA argue the teens have not yet reached an age where they can handle alcohol responsibly, and thus are more likely to harm or even kill themselves and others by drinking prior to 21. They contend the traffic fatalities decreased when MLDA increased. The repeal of alcohol prohibition by the 21st amendment on December 5, 1933 allowed each state to set its own alcohol consumption law. In the time, some states established the minimum legal drinking age for alcohol at 21 years old. However, two states set a minimum legal drinking age of 21 for men and 18 for woman. In the U.S. Supreme Court Casa Craig V. borne ruled 7-2 that his age difference violence violated the equal protection clause of the 14th amendment, which lowered the legal voting age from 21 to 18 years old. 30 U.S. states lowered the MLDA to 18, 19, or 20 by 1982, on 14 states still had MLDA of 21. Some of the consumption of alcohol by people under 21 is generally legal across the United States. However, 45 states have set exceptions that allow underage drinking consumption of alcohol in certain circumstances. For example, underage drinking is allowed in 29 states if done on private premises with parental consents, 25 states if for religious purposes and two states if for educational purposes. The discrepancy between the MLDA and the age of majority and many responsibilities and authorities along with continued incidents ofShow MoreRelatedMinimum Legal Drinking Age Should Be Lowered733 Words   |  3 PagesMinimum Legal Drinking Age Should be Lowered â€Å"Adults under 21 are deemed capable of voting, signing contracts, serving on juries and enlisting in the military, but are told they are not mature enough to have a beer.† (Amethyst Initiative: Rethink the Drinking Age). The causes behind the minimum legal drinking age standardization nationally has not been alleviated in the past couple decades and should be repealed. The minimum legal drinking age should be lowered to the age of eighteen whichRead MoreShould The Minimum Drinking Age Be Lowered?1138 Words   |  5 Pagesquestion whether drinking should be lowered to eighteen or not? Citizens have gave details regarding the affirmative and negative views of the minimum drinking age be lowered to eighteen. Do you think that it is wise to lower the minimum age? Would you look at the negative and positive impacts? Is it more important to give our citizens these full rights? Currently, in the United States the legal drinking age is twenty-one. But as we all know many teen ages are involved in underage drinking. But the mainRead More The Drinking Age Should NOT Be Lowered Essay1006 Words   |  5 Pagesto lowering the minimum legal drinking age. Choose Responsibility, a group founded by John McCardell, proposes that upon completion of a 40 hour course to educate young people about alcohol, 18, 19, and 20 year old people should be licensed to drink. The Amethyst Initiative, part of Choose Responsibility, is a petition to Congress to rethink the minimum legal drinking age. Several college leaders have signed this petition in the belief that lowering the minimum legal drinking age will reduce bingeRead MoreMinimum Legal Drinking Age ( Tietjen )1700 Words   |  7 PagesMinimum Legal Drinking Age On July 17 of 1984 President Ronald Reagan signed to make the National Minimum Drinking Age Act a law. This law required all states to have a minimum drinking age of 21, if a state did not comply with this law they could face up to a 10% cut in funding for their federal highways (Tietjen). Since this act became a law there has been two distinct sides arguing whether they agree with the minimum drinking age, or whether they disagree. One side believes having a minimum drinkingRead MoreThe Minimum Drinking Age Act1700 Words   |  7 Pagesthe National Minimum Drinking Age Act made all 50 states raise the legal drinking age to 21(Dejong). The debate is on whether the age should be lowered or not. Statistically, having the age at 21 has been very helpful in keeping the nation safe. If there is not an issue with age now, would it make sense to lower the age and create unnecessary problems? In this case, the negative effects outweigh the positive. Simply because there is no good in lower ing the age. The legal drinking age has been setRead MoreThe Problems of Underage Drinking Essay526 Words   |  3 Pagescontroversy of underage drinking has been a serious and difficult issue for many colleges, communities, and parents over the past several years. Fifty states in the U.S have already set their minimum alcohol drinking and purchasing age to twenty one. Yet many people, especially teenagers, oppose this legal drinking age and want it to be lowered. Nevertheless, the legal drinking age should not be lowered from twenty one to eighteen because of three main reasons. The higher minimum drinking age can help reduceRead MoreThe Legal Drinking Age Of The United States1479 Words   |  6 Pages The legal drinking age in the United States has been argued for many decades. The current minimal legal drinking age is twenty-one but some want to lower between eighteen and twenty. The main focus of the research conducted and opinions of people are based on the minimal legal dr inking age of eighteen. The research is taken from the 1970s, when the twenty-sixth Amendment was passed in the Constitution (Wagenaar, 206). It was stated that eighteen is the â€Å"age of majority†, so thirty-nine of theRead MoreThe Legal Drinking Age Should Be Lowered From The Age Of 21 Essay980 Words   |  4 Pagesconsidered â€Å"adults† cannot even make their own decisions? The drinking age on alcohol is a controversial social and cultural issue in today’s society; all fifty states have a minimum drinking age of 21. The legal drinking age should be lowered from the age of 21 to 18 allowing young adults to be granted the right to drink in restaurants, bars, at social events, in the comfort of their own home, and so on. If anything, lowering the legal drinking age would have a positive impact on the United Sates economyRead MoreMinimum Legal Drinking Age Should Remain at the Age of 21 Essay1310 Words   |  6 PagesWithout a doubt, the United States has b een facing serious national problems with underage drinking. Depending on personal ideologies, some people might not agree that the current minimum drinking age of twenty-one is based on scientific facts rather then ideology of prohibitionism. For example, since 1975 over seventeen thousand lives have been saved since the minimum legal drinking age (MLDA) was changed to age twenty-one (Balkin 167). This shows that even over a short amount of time, a higher MLDARead MoreThe Dangers of Underage Drinking775 Words   |  4 PagesTeens under the legal minimum age of alcohol should not drink, nor should it be lowered. Researchers say that giving alcoholic beverages under 21 could create a lethal addiction and would not have the responsibility to drink. If teens drink a certain amount of alcohol it could be lethal by alcohol poisoning. â€Å"Alcohol can enter the blood stream; binge drinkers can ingest a fatal dose of alcohol before passing out.† (â€Å"Binge Drinking Can Be Fat al†). The legal minimum age should not be lowered, teens under

Malaysia Education Trend Free Essays

Historical background of higher education Ever since the Federation of Malaya gained independence in 1957, theMalaysian education system has been developing so as to unify the nationstateand to promote economic growth. The Education Act of 1961,which followed educational reform efforts such as the Razak Statementof 1956 and the Rahman Talib Report of 1960, has governed the moderneducation system in Malaysia. These educational reforms correlated withsocioeconomic conditions. We will write a custom essay sample on Malaysia Education Trend or any similar topic only for you Order Now In the early 1970s, the New Economic Policy(NEP 1971), or Bumiputera Policy, was implemented. The NEP aimedto bring about a better balance in enrollment among the different ethnicgroups in Malaysia. 1 It resulted in a steady increase in the number ofBumiputera students in Malaysian universities. Furthermore, since theearly 1970s, the Malaysian government has sought to make more effectiveuse of the nation’s Malay human resources in the process of economicdevelopment, and the percentage of Malay students at every educationallevel has increased steadily. Basically, the Malaysian education system follows a 6-3-2 structure,with six years of primary school, three years of lower secondary school,and two years of upper secondary school (see Appendix 1). Eleven yearsof basic education are provided to all citizens. However, the highereducationsystem has been limited to the elite citizens of the country. Performance in the public examination, known as the SPM (SijilPelajaranMalsyaia/Malaysia Certicate of Education), which is taken after theeleventh year of school, determines whether FormIV students can enterpost-secondary education (matriculation, or six Form). Until the mid-1990s,the Malaysian government encouraged students to study overseas in theU. K. , the U. S. , Australia, or Japan. The 1st phase of the establishment of public universities started in1969 under the Universities and University Colleges Act. During this time,UniversitiSains Malaysia (USM 1969), UniversitiKebangsaan Malaysia(UKM 1970), UniversitiPertanian Malaysia (UPM 1971), and UniversitiTeknologi Malaysia (UTM 1975) were established (see Table 1). Moreover,four public universities were established during the second phase (fromThe Ministry of Higher Education (MOHE) was created on 27 March 2004 to take charge of higher education in Malaysia which involves more than 900,000 students pursuing higher education in 20 public universities, 33 private universities and university colleges, 4 foreign university branch campuses, 22 polytechnics, 37 community colleges and about 500 private colleges. The MOHE’s mission is to create a higher education environment that will foster the development of academic and institutional excellence. It is in line with the vision of the government to make Malaysia a centre of educational excellence and to internationalise of Malaysian education. Higher educational reform and the roles of private universities in the mid-1990sIn the mid-1990s, four educational acts were implemented: the EducationAct of 1995, the 1995 Amendments to the University and UniversityColleges Act of 1971 (1995 Amendments to the UUCA 1971), the PrivateHigher Education Institutions Act of 1996 (PHEIA 1996), and the NationalCouncil on Higher Education Act of 1996 (NCHEA 1996). With theimplementation of the Private Higher Education Institutions Act of 1996,the private sector increased its involvement in providing tertiary education(Malaysia 2001). The Act allowed private institutions of higher educationand foreign universities to establish franchises and degree courses. Inparticular, private-sector universities were encouraged to offer science andtechnology courses in order to increase enrollment at higher-educationalinstitutions and to produce a greater number of highly skilled graduates(Malaysia 1998: 122). Six private universities, Malaysia Multimedia University (MMU), UniversitiTenagaNasional (Uniten), UniversitiTeknologiPertonas (UTP),UniversitiTunAdbul Razak (Unitar), International Medical University(IMU), and UniversitiIndustri Selangor (Unisel), began offering degreelevelcourses in engineering, business studies, medicine, and multimedia. Since that time, the number of private universities has increased, as seenin Table 2. IT-focused universities from both public and private sectors,such as Universiti Putra Malaysia (UPM), UniversitiKebangsaan Malaysia(UKM), Multimedia University, and UniversitiTenaga (Uniten), operatein the MSC (see Table 2). Their challenging cases will be examined as follows:the case studies of the Malaysia Multimedia University as the newlyestablished core university of MSC at 1st; second, the Malaysia NationalUniversity as the traditional university which might have some difficultiesin attempting the new challenges; and third, University Malaysia Sarawak(Unimas) which shows a need for distance learning because of its locationon the island of Borneo. Malaysia Multimedia University (MMU) as a pioneerMalaysia Multimedia University (MMU) was established as the core institutionof the MSC in July 996, and was the 1stst private university to begiven accreditation by the government. MMU has two campuses that offerfaculty in several fields: technology, IT, creative multimedia, and administration at the Cyberjaya Campus in the MSC; and technology, informationscience technology, business, and law at the Malacca campus. There are9,000 undergraduate and post-graduate students, including foreign studentsfrom 31 cou ntries (e. g. , Brunei, Sudan, Bosnia, Malawi, Tanzania, India,Sri Lanka, Bangladesh, Indonesia, Turkey, China, Thailand, and Guinea 4)enrolled in MMU. MMU uses English as the language of instruction. Knowledge-Campus (K-Campus) projects of UniversitiKebangsaan MalaysiaNot only newly established universities, but also the nine historical universities(public universities established before 1994) conduct IT-relatedprojects. All nine public universities have embarked on open- or distancelearningprograms (Siowek-Lee and Rinalia 1998). UniversitiKebangsaanMalaysia (UKM, Malaysia National University), one of the most prestigiousuniversities in Malaysia, formed a special ICT committee to implementthe blueprint of ICT projects and established the Faculty of Information. Distance learning: the case of Unimas, Sarawak University Malaysia Sarawak (Unimas), which is not located on the MalayPeninsula but on the island of Borneo, established its Faculty of InformationTechnology in 1993. By July 1994, the faculty offered undergraduateprograms in software engineering, information systems, internetworkingtechnologies, computational science, and interactive multimedia. Therewere 34 students at the undergraduate level and a few at the post-graduatelevel in 1994; by July 1995, the 1st Master’s students in IT graduatedfrom Unimas. The computational science program was introduced duringthe 1995-96 academic year; the joint program in cognitive science, offeredby the Faculty of Cognitive Science and Human Development and theFaculty of Information Technology, began in 1996. Unimas, in collaboration with KolejLatihan Telekom (Telekom TrainingCollege), has begun offering diploma programs in multimedia (businessand computing) and in multimedia technology, which have been accreditedby the LembagaAkreditasi Negara (National Accreditation Board) (1 March2000). Moreover, the Network Multimedia Education System (NMES) waslaunched in October 2002. In the process of achieving a developed nation status by the year 2020, one of the challenges facing thegovernment is how to provide higher education for all levels of society. One solution is to use technology as anenabler to make available education to the masses. Universities are taking up the challenge by updating thecontent of their programmes but more importantly,utilising the latest technologies to improve the deliverysystems. One of the most talked about emerging delivery systems is Open and Distance Learning that isfast becoming a viable alternative in providing education to the masses. Open University Malaysia wasestablished on 10 August 2000 in response to the government’s call for the democratisation ofeducation. Although it has the status of a private university, OUM is owned by 11 public universities inthe country. As an open learning institution, OUM subscribes to the following principles:Flexible entry requirements to provide moreopportunities for all members of the society to pursue tertiary education; A learner-friendly flexible academic system wherethe constraints and needs of working adults are well understood; and Adoption of the blended pedagogy mode toenrich learning experiences. Malaysian higher education reform is progressing rapidly because thegovernment needs to develop highly skilled human resources locally toenable the nation to move toward a knowledge society, in the era ofICT. Malaysian public universities had been traditionally restricted to theelite; however, they began to be corporatized in the mid-1990s. Privateuniversities have taken on more important roles in expanding enrollmentand maintaining the quality of higher education in science and technologyrelated to ICT. First, higher education reforms toward a knowledge society are affectingaccess and social selection with respect to ethnic and gender equality. Educational policy implemented since 1969 has provided educationalopportunities to a less privileged population, the Bumiputera. Governmentpolicy can have an effect on aspirations and, thus, the demand forhigher education. This has clearly been the case in Malaysia, which isboth an Islamic and a multicultural country made up of the Malays,Chinese, Indians, and indigenous peoples. The implementation of the NewEconomic Policy (NEP) in 1971, or Bumiputera Policy, attempts to bringabout a better balance in enrolment among the various ethnic groupsand has led to a steady increase in Bumiputera students in Malaysianuniversities. The government of Malaysia has encouraged Bumiputera studentsto pursue science courses in particular. According to the National EconomicRecovery Plan, in addition to maintaining the Bumiputera/non-Bumiputera ratio of 55:45, the Ministry of Education (MOE) is to ensurethat at least 55 percent of Bumiputera students are enrolled in scienceand technology ? elds of study at institutions of higher learning (Malaysia1998:123). This mandate is in response to the growing need for highlyskilled human resources, both to encourage economic growth and to unifythe nation, following its independence in 1957. Female Malaysian students earn better grades, in general, than do maleMalaysian students. Yet, female Malaysian students have experienced difficulties in obtaining higher education in the past. Structural and attitudinalbarriers to the equitable participation of women at the highest educationallevels have existed during the last few decades (Aminah 1998:25). Hence,their past underrepresentation was not a result of their inability but rathertheir cultural backgrounds. As some scholars (Jamilah 1992; Aminah 1994;Fatimah and Aminah 1994; Jamilah 1994; Kamogawa 2003b) have noted,the stereotypical Malaysian way of thinking is that arts and teaching fieldsare suitable for women and that science and technology fields are suitablefor men. Consequently, Malaysian female students have had a tendency tochoose art and educational courses. Higher Education has generated RM 2. 1 billion through 70,259 international students for the year 2008. Ministry of Higher Education came out with the target: 80,000 foreign students by 2010. As at 15 January 2009, 210 out of 434 private higher educational institutions (PHEIs) and all 20 public universities have been licensed to recruit international students. Most of the international students in public universities pursue post graduate degree courses while those in PHEIs pursue both graduate and post graduate degree courses. In 2005, there were 41,559 international students, of which 7,656 were in public universities and 33,903 in PHEIs. The population of international students made up 6. 4% of the total number of students in institutions of higher education. The different divisions under the Department of Higher Education will concentrate on their respective areas in improving the quality of education services and ensuring that programmes offered by the public and private higher educational institutions in Malaysia are of high quality and international standards. In their endeavour to achieve these goals, they have established promotional offices in Dubai, Jakarta, Ho-Chi Minh City and Beijing. A Technical Committee has also been formed to make Malaysia a Centre of Excellence. This committee is chaired by the Minister of Higher Education. A Technical Committee on ‘Edu-Tourism’ was also formed. Other marketing strategies include incentives offered to institutions promoting education overseas; recognition of Malaysian degrees by foreign countries and the establishment of the new national quality agency for both private and public higher educational institutions, i. e. Malaysian Qualifications Agency (MQA). The ultimate aim of all these strategies is to make Malaysia a ‘favoured’ destination for international and local students to pursue their tertiary education besides making education an important export commodity that will generate foreign exchange for the country. How to cite Malaysia Education Trend, Papers